Privacy Policy

Effective Date: 2025/03/02
Last Updated: 2025/03/02

Welcome to ReplyMate, a service provided by KLADA.NET ("we," "our," or "us"). This Privacy Policy explains how we collect, use, and protect your personal data when you use our service.


1. Introduction

Welcome to ReplyMate, a service provided by KLADA.NET ("we," "our," or "us"). This Privacy Policy explains how we collect, use, and protect your personal data when you use our service.


2. Information We Collect

We collect and store only the following user data:

Instagram Access Token: Required to send and receive messages on behalf of your connected Instagram account. We do not store your Instagram credentials (username or password).

User Interactions (Future Use): We may track clicks or searches within our platform to improve the user experience.

Billing Information: Managed securely by Stripe. We do not store credit card details.

Email Address: Used for account-related communication.


3. How We Use Your Information

We use your data to:

  • Provide the ReplyMate service, including auto-replies for Instagram messages.
  • Process payments and manage subscriptions via Stripe.
  • Improve our platform by analyzing user interactions.
  • Respond to support inquiries and account-related requests.
  • Send essential service notifications.

4. Data Sharing & Third Parties

We do not sell or share your data with third parties. However, we rely on the following external services:

  • Stripe: For payment processing.
  • AWS: For hosting and backend services.
  • Meta (Instagram API): To connect your Instagram account and enable messaging features.

5. Data Retention & Deletion

Your Instagram access token is stored only as long as your account is active.

If you request account deletion, we will permanently delete all your data on the same day.

If your payment fails and your account is terminated, data will be removed within 5 days.

Users can visit https://replymate.shop/data-deletion-instructions for full details on how to request data deletion.


6. Security Measures

We implement industry-standard security measures to protect your data, including encryption and secure storage practices. However, no system is 100% secure, and we cannot guarantee absolute protection against cyber threats.


7. Legal & Liability Disclaimer

We are not responsible for any misuse of ReplyMate.

We are not liable for issues caused by Instagram API failures or AWS downtime.

We are not responsible for any financial or business losses due to service interruptions.


8. User Rights & Responsibilities

By using ReplyMate, you agree to these terms and acknowledge our data practices.

Users can cancel their subscription anytime, but data will only be retained if the service is still active.

Chargebacks or non-payment after 5 days result in account termination and data removal.


9. Contact Information

For questions regarding this Privacy Policy or data-related requests, contact us at: mateo@klada.net


10. Changes to This Policy

We may update this Privacy Policy from time to time. Users will be notified of significant changes via email.

By signing up or using ReplyMate, you acknowledge that you have read and agreed to this Privacy Policy.

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