Effective Date: 2025/03/02
Last Updated: 2025/03/02
Welcome to ReplyMate, a service operated under the Klada.net project. By using ReplyMate, you agree to abide by the following Terms and Conditions.
Service Provider: ReplyMate, operating under the Klada.net project (not yet a legally registered company).
Governing Law: These terms are governed by the laws of Croatia.
Eligibility: The service is available exclusively to businesses and individuals with an Instagram Business or Creator account.
One Account Per User: Each Instagram account may be linked to only one ReplyMate account.
Refund Policy: Refunds are available within the first 5 working days after purchase, no questions asked. Beyond that, refunds are available only until the end of the billing cycle and only if the service does not function as promised.
Cancellation: Users may cancel anytime, and the cancellation will take effect on the next billing date.
Abuse & Misuse: Any form of abuse, including spamming or unauthorized activities, will result in account termination and a permanent ban from the service.
Payment Processor: Stripe is the only supported payment method.
Auto-Renewal: All subscriptions are automatically renewed unless canceled before the billing date.
Chargebacks & Failed Payments: Accounts will be terminated if a chargeback is initiated or if payment is not received within 5 days after a failed auto-renewal.
Stored Data: The only user data we store is the Instagram token, which is necessary for sending and receiving messages. We do not store any other personal or account-related data.
Future Data Collection: In the future, we may collect user interactions on our website (such as clicks or suggestions) to improve the service.
No Data Sharing: We do not sell or share any user data with third parties.
Data Deletion: Users can request data deletion by visiting https://replymate.shop/data-deletion-instructions, where detailed steps will be provided. Upon a support request for account deletion, we will erase all user data on the same day.
No Legal Responsibility: Users are responsible for any illegal usage of ReplyMate. We are not liable for any consequences resulting from misuse.
Third-Party Service Failures: We are not responsible for:
No Lawsuits: Users agree to waive the right to sue for any damages. In case of issues, the only resolution is either:
Non-Payment: If a payment fails and is not resolved within 5 days, the account will be terminated.
Chargebacks: Any chargeback initiated by the user will result in immediate account termination.
User-Initiated Deletion: Users may request account deletion via support. All associated data will be permanently wiped on the same day.
Email Notifications: All official communications, including billing, updates, and support, will be sent via email.
Terms Changes: If these terms change, users will be notified via email. By continuing to use the service, users agree to any updates.
Acceptance of Terms: By signing up or purchasing a plan, users agree to these Terms & Conditions.
For any questions regarding these Terms & Conditions, please contact us at mateo@klada.net